At Newgen Health Care, we want every parcel to arrive safely. This Refund & Returns Policy sets out when a replacement or refund may be available for Ayurvedic oils, roll-ons, shampoos and powders sold on our website.

Report damage within 48 hours

If your order arrives damaged, leaked, defective, or as the wrong item, please contact us within 48 hours of delivery with your order ID and clear photos/video of the product and packaging. Delayed reports without a valid reason may not be eligible.

Hygiene & unopened returns

For health, hygiene and safety reasons (typical for Ayurvedic oils, cosmetics and personal-care products):

• Opened or used products are generally not returnable unless there is a proven manufacturing defect or quality issue on arrival.
• Change of mind, dislike of fragrance/texture, or “tried it and didn’t like it” are not covered.
• Unopened products in resaleable condition may be considered for return only when we confirm eligibility after review (for example, wrong item shipped).

Replacement / refund process

1. WhatsApp +91 98121 08786 or email kudrat.labs.india@gmail.com with order ID and evidence.
2. Our team verifies the issue (we may request additional photos or return of the item).
3. Approved cases receive a replacement (subject to stock) or a refund to the original payment method.

Approved refunds are usually initiated within 7–10 business days after confirmation. Bank timelines may vary.

Cash on Delivery (COD) notes

• For COD orders, approved refunds are typically processed via bank transfer / UPI to the account details you provide after verification.
• Repeated COD refusals or false claims may lead to order restrictions.

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